The 5 Costliest IT Mistakes That
A Business Owner Can Make

Because of the unpredictable nature of business ownership, the tasks involved in building a solid IT infrastructure frequently take a back seat to the more immediate demands of meeting sales goals and taking care of customers.

Managing Your Business Network

Not all Managed Services Providers are equal. gFACTOR ensures that your business is running smoothly and ready to get you where you want to go.

6 Questions To Ask Your IT Partner

How to find out what you need to know when selecting a Managed Services Provider.

gFACTOR Managed Service Levels

All levels of our managed service agreements include our exclusive gFACTOR monitoring service, including:

Web-based dashboard for immediate snapshot of network device, service, website status and site events
Instant, real-time access to asset inventory and status
Update management
Performance measurement graphs
Advanced alerting on cell phones, pagers and email
Device and executive level reports
Steep discounts on network support and help desk services

Tips For Choosing The Right Service Level

If you have an in-house IT staff or a small budget and prefer to handle maintenance issues on a case by case budget, a Bronze gFACTOR Service Agreement may be the best fit.
If you see the value of greater discounts, regular on-site visits by an engineer, and access to a variety of remote support services, Silver may be the best fit.
Gold is a great all-inclusive package for the growing organization with a focus on business objectives and a strong desire to leave the management of all IT assets to us.

Service Level
Included Remote Support Services
ISP Liaison Services (To Configure and Troubleshoot Connectivity Issues)	discount
Active Directory Administration & Change Orders	discount
Group Policy Changes	discount
Server/Workstation Security Configuration	discount
Firewall Change Orders (Firewall models may vary)	discount
Reset Print Queues	discount
Backup Configuration Changes	discount
Antivirus Configuration Changes	discount
Spyware Removal	discount	discount
Critical Updates	discount	discount
Scheduled On-Site Network Tune-Up
Included On-Site Visits (to one location) will be scheduled in advance according to your service level and will include the following services:
Review & Update Available Security Patches (May Require System Restart)	discount
Check Status of Antivirus Clients	discount
Test Peripherals	discount
Perform Full Data Restore To Verify Backups	discount
Optimize Hard Drive Space, Memory & CPU Utilization	discount
Review & Update Network Documentation	discount
Audit Firewall Configuration	discount
Review Routers, Firewalls, Switches For Pending Failures	discount
In-Depth Review of Server Logs	discount
Perform Requested Services	discount
Quarterly	discount		-
Monthly	discount	-
Break-Fix Services	discount	discount
Premium Services
Monthly Electronic Newsletter
Hardware Purchasing Services
Software Licensing Services
3rd-Party Vendor Remote Liaison Services (LOB App Vendors, etc.)	discount	discount
On-Site System Setup For Workstations, Laptops, etc.	discount	discount
Virtual CIO (Annual Technology Strategy Session)	discount
Travel Time Charges (Within 30-mile radius of gFACTOR service locations, mileage extra)	discount	discount
Rate Discount For Non-Scheduled Services Not Covered By SA
10% Discount For On-Site Support/20% Discount For Remote Support
15% Discount For On-Site Support/30% Discount For Remote Support
25% Discount For On-Site Support/50% Discount For Remote Support